Frequently Asked Questions

Everything you need to know about buying and selling ultra-luxury fashion.

How do you ensure the authenticity of your items?

Every item goes through a rigorous multi-step authentication process by our team of brand experts before it is listed. We offer a 100% authenticity guarantee or your money back.

What is the return policy for luxury items?

We offer a 15-day return window for most items, provided the FASHIONPHILE security tag remains attached and the item is in its original condition.

Do you offer international shipping?

Yes, we ship to over 200 countries worldwide via FedEx. Please note that international customers are responsible for all customs duties and taxes.

What payment methods do you accept?

We accept all major credit cards, PayPal, Affirm for monthly financing, and wire transfers for high-value purchases.

How does the Buyback Program work?

Our Buyback Program allows you to sell back an item purchased from us within 6 to 12 months for a predetermined percentage of the original purchase price.

What does the condition rating of an item mean?

We rank items from 'Giftable' to 'Fair' based on wear. Detailed descriptions and high-resolution photos are provided for every listing to show any specific signs of use.